Return policy

Last updated [DATE AT LAUNCH].

Returns. Unopened hair in its original packaging can be returned within 14 days of delivery for a refund to your original payment method, or swapped for another shade. Opened hair can't be returned (hygiene). Something wrong? Send photos and the lot code from the pack within 14 days and we'll replace it. No box or receipt needed. Warranty. Manufacturing defects are covered for 90 days from delivery, claimed with photos. Professional accounts: returns are for defects and our mistakes; ask us about anything else.

Returns and exchanges

You can return hair within 14 days of delivery (the carrier's delivery date) if it is unopened, in its original packaging, seal and tester intact, not worn or altered. Choose a refund to your original payment method or a swap for another shade. Email support@manegallery.com with your order number to start; we will send instructions. Professional accounts can return for defects and our mistakes only; ask us about anything else.

Opened hair

Opened hair can't be returned or exchanged, for hygiene, and is never resold. If it is defective, the defect and warranty rules below still apply.

Something wrong with your order

If an item is wrong, damaged in shipping or defective, email support@manegallery.com within 14 days of delivery with photos of the hair and the pack label, the lot code printed on the pack and your order number. No box or receipt is needed. We replace it first, and refund it if we can't.

Warranty

Manufacturing defects are covered for 90 days from delivery: manufacturing defects only: shedding at the weft, tape or bead failure not caused by install or care. Claim with photos and the lot code; no box needed. The warranty does not cover heat damage, colour or chemical processing, cutting, wrong care. It is in addition to your rights under the law.

Shipping costs

You pay for return shipping, and original shipping is not refunded. For an item that is a wrong item, damaged in shipping or defective, we pay shipping both ways. There is no restocking fee.

Refunds

Approved refunds go to your original payment method within 7 business days after we inspect the return. Your bank may need longer to show it.

Final sale

These can't be returned: opened hair (hygiene), clearance, custom orders, anything clearly marked final sale.

Shade matching

Colors can look different on different screens and in different lighting. Please use our free photo color match or the shade ring before ordering, because a shade preference alone is not a reason for return once the packaging is opened.

Additional notes

We may refuse a return that does not meet these requirements. We may update this policy, and the policy in effect when you place your order applies to it.